Defending the Value of Operations and Quality Systems Investments
Process and quality management departments need to develop strong ROI arguments to successfully compete for corporate funds. While these groups work in some of the most data intensive areas of the enterprise, they frequently make the weakest cases for the value of their activities and the gains that will be realized from further investment in their capabilities.
The irony is that the quality department collects large amounts of data as part of their daily operations. Their view of the process is usually the most quantitative in the entire company. The problem is that these departments are not oriented to make the leap from the data collection, process analysis and process improvement modes to building a strong, defensible position on operational ROI.
In his webinar presentation, “Finding the ROI in Your Quality System”, Louis Halvorsen, CTO, Northwest Analytics, demonstrated how to develop the ROI of quality systems with supporting studies on defect reduction, fill weight control and reducing startup and changeover times.